PagerDuty just poached the exec who created Amazon's autonomous delivery robot as its first chief product officer
- PagerDuty is readying for its next phase of growth by welcoming its first chief product officer this week: former Amazon executive Sean Scott.
- Scott worked at the ecommerce giant for 15 years, where he most recently created and led Amazon's autonomous robot delivery unit.
- PagerDuty is known for software that alerts IT pros when they have a system failure and helps them fix it. More recently, it's also expanded into security and customer service tools.
- Scott is tasked with helping PagerDuty in its transformation into a comprehensive platform for IT response management, CEO Jennifer Tejada told Business Insider.
- Visit Business Insider's homepage for more stories.
PagerDuty is readying for its next phase of growth by welcoming its first chief product officer this week. Sean Scott is joining the IT incident software company after 15 years at Amazon, where he most recently created and led Amazon's autonomous robot delivery unit.
Scott is joining PagerDuty as it evolves from offering individual software products to a comprehensive platform for IT response management, CEO Jennifer Tejada told Business Insider.
"In making that transition, I was really looking for a leader that could help us to go from $200 million to a billion and beyond in revenue," Tejada said. "I have a very long-term view around our potential to be the digital operations platform for every company that cares about their customers in the market."
PagerDuty is known for software that alerts IT pros when they have a system failure and helps them fix it. More recently it's also expanded into security and customer service tools, with automation and AI operations, too. It's business has also been boosted by the pandemic and the subsequent increase in use of online tools. The company's market cap is now $3.42 billion, which is nearly double what it was in January 2020.
As more companies transition to the cloud and take on digital transformation, a chief product officer makes sense for PagerDuty, Tejada said.
"I think the market is really starting to understand that digital operations actually is a category that — as companies have had to accelerate their digital initiatives and really become online digitally, e-commerce oriented in how they drive revenue — they now need a platform partner that's going to help them manage those digital operations," she said.
Tying all of PagerDuty's products into a single platform is a process that will take years, so Tejada was looking for a leader who had experience building that kind of business from the ground up. Part of what got Scott the job was his experience building teams at Amazon, which has a laser focus on customers that PagerDuty has built, too.
He built Amazon's autonomous delivery unit from the ground up, leading a team of robotics, hardware, and software experts in developing and operating its first fully-electric delivery system, which debuted in January 2019. Before that he helped develop the software behind Amazon's online shopping experience, like the home page, product pages, cart, checkout experiences.
While the move is a departure from e-commerce and consumer technology, Tejada said that experience will help Scott in his role at PagerDuty because he understands how to make products people like using. "He has a consumer technology background and the way our users acquire our products and services is very much like that consumer motion," she said.
Scott, who will report directly to Tejada, said that having been on the "front lines of the Amazon shopping experience," he's seen first hand the need for an incident response tool like PagerDuty.
In some ways, Scott's experience echoes PagerDuty's own roots. PagerDuty's cofounder and previous CEO Alex Solomon came up with the idea while working at Amazon, where engineers had to carry pagers which would go off if there was a problem with the software they were responsible for, he told Business Insider's editor in chief Alyson Shontell in a 2020 interview.
Solomon was serving as CTO until recently. He's now leading a new research and incubation team for PagerDuty and continuing to serve on its board.
Because of the pandemic, Tejada had to veer drastically from her typical methods of hiring a new C-suite executive: She and Scott had only one socially distanced in-person meeting in Seattle, where Scott is based, while the rest of the process was conducted over Zoom.
Notably, Scott is also another non-San Francisco based executive for PagerDuty, he'll continue to be based in Seattle, along with chief people officer Joe Militello. That's in line with PagerDuty's increasingly distributed and global workforce, Tejada said.
"Digital operations can cover just about everything under the sun, within a company," Scott said. "We already have the foundations to be able to apply this to a lot of other business problems and business challenges."
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