Average Brit loses over £1,200 a year by failing to return goods or claim refunds

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But 60 percent don’t like asking for a refund from providers of goods and services they have purchased, and 37 percent actively avoid doing so.

Just over a quarter (27 percent) put this down to disliking confrontation, and one in five (18 percent) because the staff had been nice to them.

The research was commissioned by Trainline to launch its new “Delay Repay” feature, which is designed to prevent travellers from missing out on compensation in the future.

It follows a study that revealed Brits missed out on £35million of unclaimed Delay Repay compensation in the past year, with over one million eligible delayed journeys detected over the previous 12 months.

Mike Hyde, chief data officer at Trainline, said: “Over £35million of eligible compensation wasn’t claimed in the past year and we wanted to understand why.

“We were amazed to discover that one in four Brits didn’t know they were entitled to compensation if their train is delayed, and almost half have never made a claim before.”

The research, commissioned through OnePoll, also found almost half of adults (47 percent) have never applied for or received train delay compensation.

And a quarter (27 percent) were unaware they are entitled to compensation if their train is delayed.

Another 54 percent didn’t know how late their train needs to be for them to be eligible, and just 42 percent were clear on how to apply.

However, 15 percent didn’t bother to apply because they found the application process too complicated, and 12 percent simply forgot.

Almost a third (30 percent) of people from Wales, and a quarter (26 percent) from Scotland, are not aware they’re entitled to compensation if their train is delayed.

However, it is people from the South-west (67 percent) and the North-west (63 percent) who are most likely to have never applied for or received compensation.

Mike Hyde added: “We’re delighted to launch the brand-new Delay Repay feature, which is designed to enable more of our customers to receive the compensation they are entitled to.

“It will proactively contact our customers to make them aware that they’re eligible for compensation, and it even gives an indication on how much they can expect to receive.”

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