Barclays scam: Britons warned of ‘double whammy’ of dangerous phone calls and emails
Martin Lewis advises caller who lost £8,000 through a scam
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Barclays is used by millions of people right across the UK, and so the potential to fall victim to such scams is unfortunately high. Recently, Britons have been targeted through their email accounts and through unexpected phone calls which inform them of issues which need to be rectified on their account. The email received by some have told individuals they will need to act in order to, ironically, secure their account against fraud.
It reads: “The security of your account is important to us. From February 12, 2021 we will be introducing new online banking authentication procedures to safeguard the information about our customers.
“As part of these new procedures, we will be implementing our three-step authentication feature that will prevent unauthorised access to your account.
“In order for us to launch these new features, we require you to validate your account information by clicking the get started link below.
“Please note, failure to comply with this request can lead to a temporary suspension of access to our online banking service.”
This email, though, is what is known as a phishing scam, designed to harvest the sensitive information of unsuspecting victims.
In clicking the link, it is likely Britons will be encouraged to enter their bank log-in details into an official-looking website.
But this is a guise used by fraudsters to lure people into a false sense of security, steal their information and use it for criminal gain.
Some Britons have also reported receiving a scam phone call purporting to be from Barclays.
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On the phone, Britons are told there has been suspicious activity on their account, with someone using their bank card.
As a result, people are told to transfer money over to a separate account established to protect customers.
This too, however, is a scam which criminals use to make Britons transfer money into an account they can access, and then steal away with the funds.
Understandably, this type of scam can be particularly dangerous as it would be something Britons are actively participating in, and could involve large sums of money.
A number of people reported the email phishing scam and the bank transfer scam call online, warning others to stay alert.
One wrote: “Scam alert – wife just had a phone call from ‘Barclays’ stating a suspicious transaction.
“The number is a legit Barclays number, but scammers have the ability to ‘clone’ legit bank numbers. The call from the scammer will NOT be registered on the Barclays call register. Be careful out there.”
A second person said: “Double whammy of Barclays related scams last night. Earlier in the day, I got an email about how I need to authenticate my account.
“Then a phone call about ‘fraud’. Come on, this is getting ridiculous now!”
And a third explained: “People are getting called from Barclays numbers saying someone’s using your card and to transfer money over to the new account they give you.
“Don’t do it, it’s literally a scam, Barclays will never tell you to transfer your money to another account.”
To protect customers from potential scams, Barclays has issued a ‘stop, think and act’ warning.
It has said it will never ask anyone to move their money to a ‘safe’ account, and that Britons should never disclose their PIN or hand over their bank cards.
When it comes to emails, Barclays has urged Britons never to click an unexpected email or one where they do not know where it has come from.
People should always delete the email, and never open an attachment or click a link contained within.
Its website reads: “If you’re not sure you’re safe or something feels unusual, remember to always check, act with care, and never share.”
If someone believes they have fallen victim to fraud, they should contact Barclays or their relevant bank straight away to gain guidance on the next steps.
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